CUSTOMER SOLUTIONS

OUR SERVICE OFFERINGS

We offer several core transportation management programs, each of which can be customized to fit your specific needs. Not interested in all of our services? No problem. Feel free to mix and match components of each offering to build custom program tailor-made to complement your supply chain requirements.

trucks_0132_356ON-DEMAND TRANSPORTATION

Genpro provides transportation management solutions for both perishable and non-perishable freight at competitive prevailing market rates. On-Demand Transportation pricing can be requested for your company’s daily business needs, one-off lane opportunities, or to cover increased load volume not covered within your contractual agreements.

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shutterstock_124525963-InvestmentCONTRACT PROGRAM OR DEDICATED CAPACITY

For customers looking to stabilize their rates via contractual pricing, Genpro offers several contract programs based on volume commitments and demand trends:

  • Contract Rate and Volume:  Monthly, Seasonal, Annual, Promotional
  • Contract Rate Structure:  Flat Rates-Truck Load, Pallet Rates – LTL, Package Rates – LTL
  • Contract Volume Only:  Monthly, Seasonal, Annual, Promotional – We provide the capacity you need at competitive on demand pricing

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TRANSPORTATION MANAGEMENT (TM) PROGRAMS: WE WOULD LIKE TO TEAM UP WITH YOU

Our Transportation Management (TM) Programs enable companies to outsource specific functions to our team so a customer can focus on their core business.

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We offer two flexible options for customers interested in managed services:

  • Outsource full inbound and outbound transportation program to us while still involved in strategic planning.
  • Outsource specific functions (day-to-day planning) to us.

Managed Services Programs may include some or all of the below offerings:

  • Dedicated specialist resources (on-site, off-site, available staff 24/7)
  • Load and route optimization
  • Carrier contract management
  • Carrier service level management and reporting
  • Risk management and control (carrier qualifications and Safety and Compliance, OS&D Claims)
  • Business intelligence (Data Mining, reporting and analytics for managing Key Performance Indicator’s)
  • Dynamic tracking systems for shipment status
  • Shipment tender process
  • Multi-mode capabilities (Truck, Rail, etc.)
  • Pickup and delivery appointment management
  • Truckload and Less Than Truckload (LTL) services
  • Freight bid management
  • Freight bill audit and payment
  • Inbound freight program growth

GENPRO MODES


  • Truckload

  • Less-Than-Truckload (LTL)

  • Intermodal / Rail

  • Temperature Controlled

  • Flatbed & Specialized

  • LTL Consolidation

Whether you require an expedited option for a temperature controlled shipment or a cost effective solution for dry/non-perishable commodities, Genpro has access to an extensive carrier database to support your transportation needs.

We are Capacity Finders
With on demand pricing, flexibility and innovative technology, we have the solution for you. Our carrier relationships create opportunities for sustained capacity in the ever-changing and volatile transportation marketplace.

Genpro’s Supplier Quality And Compliance Program (SQC)

We are Risk Managers

We have an effective program that controls and mitigates your company’s risk. Our processes and procedures are designed to monitor Carrier Compliance and Safety Standards in real-time while adhering to standard industry guidelines for performance.

How It Works

We have a department that exists solely to ensure the carrier evaluation and selection methods comply with regulatory requirements and acceptable industry standards.

Before a carrier is even considered as an option to cover one of our customer’s loads, we take the following steps:

  • Examination of carrier compliance records
  • Cross check of carrier’s reputation online
  • Insurance Confirmation
  • FMCSA credential validation

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THE GENPRO DIFFERENCE

Rely on us to get it done!

Our industry experts are available. Whatever the task, day or night, we are on-call to attend to your requests and freight needs.

We will get you on-demand spot rate programs affording the best cost for the day in specific lanes. Our contract programs are set up to enable your company’s revenue to increase.

We are a solutions business.

We are a one-stop shop as a third party logistics provider for your domestic transportation needs. You only have to make a single call to a trusted advisor on our team for guidance on just about anything. We call ourselves “logistics solutions providers” because we can truly arrange for your every need.

We’ll manage your claims.

As a service to our customers, we will assist with filing any claims that arise when we have arranged the transportation of your shipment. Acting as the liaison between your company and the carrier that moved your freight, we collect all the paperwork and submit it to the carrier (or their insurance, depending on the amount of the claim) on your behalf.

Billing happens your way.

Each Genpro customer is unique. Therefore, we strive to match our billing with their accounting. We offer standard options like mail, fax, and email billing, but we can also handle other options such as:

  • Electronic Data Interchange (EDI) is a quick and easy way to integrate our invoices into your system of choice.
  • Consolidated Invoicing – billing multiple loads all at once, weekly, bi-monthly, or monthly.

We offer shipment-tracking 24/7/365.

Whether you move a handful of shipments each month or thousands each day you’re able to get the most up-to-date information on your shipment, its schedule, and planned delivery information with a few easy clicks or through scheduled reporting options.

GENPRO TECHNOLOGY

OUR TECHNOLOGY IS THE SOLUTION TO MANAGE YOUR TRANSPORTATION NEEDS.

We are more than just tech-savvy. Our innovative and powerful tools are used to help you manage your information, workforce, inventory and dock schedules. Our systems are easy to integrate and can be tailored to meet the needs of each client. Our program includes:

  • Cutting-edge, secure, and scalable technology platform.
  • Dynamic transportation management system that enables proactive load building, route optimization, and real-time tracking and management of your freight.
  • Web-based access to real time shipment visibility, carrier and customer account information.

The key to our team’s competitive advantage is our ability to leverage state of the art transportation management platforms while still providing the high touch interaction our customer’s require to efficiently run their business. We integrate the core components of a technology solution including:

  • Transportation Management System (TM)
  • Customer Relationship Management System
  • Document Imaging Repository
  • Data Warehouse
  • Electronic Transaction Integration framework (EDI)
  • Genpro Analytics- Our Business Intelligence (BI) Platform

Through a simple and straightforward login portal on our website. customers can tender loads and track shipments, all with the click of a button while knowing that the expertise of the Genpro Team is just a phone call away.